(07) 3110 2747

IMPORTANT

Unfortunately, we have had a number of patients fail to honestly disclose their health status regarding symptoms.  Any attempt to deceive our staff or doctors will be met with an instant dismissal from our premises, removal of the patient and their dependents from our books and we have to right to choose to not see the patient or their dependents again. Additionally, as we continue in this volatile period we will not tolerate any abusive behaviour (see below) 

​

​TELEHEALTH APPOINTMENTS

We are continuing to offer standard telehealth appointments at this current time. In most cases, the Doctor will be able to treat your health concerns via this consultation. Likewise, If the doctor determines that you will require an additional face-to-face consultation, the following processes will then apply.​

 

UNWELL PATIENTS- NEGATIVE TO COVID-19

If you or the patient are experiencing a cough, runny nose/congestion, sore throat, fever, body aches or chills, we ask that you notify reception prior to/on arrival to your appointment and wear a mask for the duration of your visit to the practice to protect yourself, our staff and other patients/vulnerable persons within our space.

If this is the reason for your appointment please book a cold/flu appointment type or contact the practice

on 3110 2747 if you have any questions.

 

UNWELL PATIENTS- POSITIVE TO COVID-19

If you are unwell and have tested positive to COVID-19 via Rapid Antigen Test/PCR, please call reception to make these type of appointments on 07 3110 2747.

Please DO NOT book online.

​Many things can be done via telehealth.   If a physical examination is required a scheduled appointment will be offered to you by the practice. 

Please wear a MASK when entering the practice if symptomatic with Cold/flu symptoms.

If you have any queries, please speak with our reception team.

​​
ZERO TOLERANCE FOR ABUSIVE BEHAVIOUR

Unfortunately, recent circumstances have led to an increase in negative interactions between patients and our staff.
We highly value the work of our clinical and administrative staff, particularly under these sustained challenging circumstances and we aim to be polite, helpful and sensitive to our patient's needs and circumstances.  We ask you to treat our staff with the same courtesy.
Abusive or threatening behaviour will not be tolerated and will result in patients being asked to leave the practice, with their records being transferred to a new practice nominated by the patient. This is non-negotiable.