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Brookwater General Practice

Mylife Medical Group


0731993299

Monday - Friday, 8 am - 5 pm

Saturday, 9 am - 1 pm


In an emergency call 000

After hours call 13 SICK (13 7425)


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© Mylife Medical Group 2016

Brookwater General Practice

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PRESCRIPTIONS

Repeat prescriptions may be obtained via phone request if you have seen your doctor at our practice within the last six months for that particular script.  Script requests can take 24-48 business hours from the time of request.  If your prescriptions request is of an urgent matter, an appointment with your preferred GP is recommended.  We do not post, fax or send scripts to pharmacies.  There is an administration fee that is to be paid upon collection of the script.  (Please note:  Repeat prescriptions are at the doctor’s discretion)


Drugs of addiction are not prescribed on patient request



RESULTS

It is the responsibility of each patient of this practice to call the practice to find out the results of their test or procedure.  Generally blood tests will require a minimum of 3 days to process, however specific information will be given by your doctor in relation to the average waiting time for results.


If your test or procedure returns a result that requires action of any type, you will be contacted personally by a member of our team via telephone.


Results of any type will be given out after 2pm daily by the nurse.  If you have requested results prior to this time, and the nurse is not available, the receptionist will write your details in our telephone results book and you will be contacted by the nurse when available.


Each time you are contacted by clinic staff you will be required to provide 3 types of positive identification – your Name, Date of Birth and Address.  This ensures that results are given to the correct patient. If you would like someone else to collect results for you, you must notify the practice personally prior to the results being released.


Only the Doctor or Nurse will provide specific information relating to test results.  Receptionists will only advise you if results are available and if the doctor has checked them and identified that no action is required.